Inbound Call Centre Services

The centre that is being dedicated to handle inbound calls or receives a number of calls from customers via phone is termed as Inbound Call Centre. Our professional approach to provide the best inbound call centre solutions for companies/organizations results in increased revenue. Our skilled expert aids your company to achieve more customers and reduces the operating cost. We deliver the best inbound call centre services that beat your expectations.

Our Inbound Call Centre Services includes:

Telephone Answering Services

Most of the callers hang up hearing a voicemail. And 90 % of such callers are potential customers, either new customer who can increase business revenue or existing customers who are the backbone of a successful business. So why to lose customers and thereby business?

We provide outstanding 24×7 Telephone answering services to any business across the World. We combine the advanced technology with the Industry standard customer service and strive to provide the highest level of customer satisfaction.

Don’t miss any calls hereafter! Contact us for a complete and cost effective phone answering service.

Customer Services

For any business converting a user into a customer is important but transforming a customer into repeat customer is more important for profitability. Caring for customers, attending their concerns and resolving them effectively and on time are vital for your business.

We offer such professional, polite and affable customer service to any business across the Globe. We make use of powerful call scripting system and handle the customer queries easily and effectively.

We offer Customer Service via multiple channels:

  • Email
  • Chat
  • Phone

Contact Ensure Solutions for trustworthy and cost effective customer service solutions.

Help Desk & Technical Support Services

You can get customers by special offers and promotions. But keeping your customers coming back and keeping them happy with our product are more important and challenge task for any business.

In the world of tough competitions, you can win your competitor with our outstanding help desk service that makes customer retention possible and also help your business to stand alone in the crowd. It also increases the company’s revenue through cross selling and up selling of products or services.

We offer supreme Technical Support services that resolve user’s technical queries related to your products. With tech experts, we gain the customers trust, resolve their queries and keep them longer to make your business profitable.

We offer Customer Service via multiple channels:

  • Email
  • Chat
  • Phone

Contact Ensuresolutions.co.in for a trustworthy and friendly technical support services.

Enquiry Handling Services

The way any organization handles the enquiries, gathers information related to a particular customer and his needs/queries, how all these data are stored/logged and the status of the enquiry are important to meet the customers attitude and concerns.

We identify your customer’s needs from the first contact with us with our successful enquiry handling service. Usually the emails will get deleted or lost in the ocean of mails received daily, but with our Enquiry Handling service, you can have your customer’s any data whenever you want. We guarantee the on-going successful relationship with your customers by properly identifying and resolving their queries on-time by our personalized Enquiry Handling service.

We provide excellent enquiry handling services with our experienced team of customer service experts at affordable rates.

Interactive Voice Response (IVR Services)

Interactive Voice Response is a computerized phone technology that allows a computer to interact with humans through the use of telephone keypad inputs or voice. Organizations with high call volume prefer IVR system to attend their customer’s queries.

Extend your business hours to 24×7 by our IVR service. Improve your customer service and reduce costs with IVR systems. Most of the time customer’s query gets solved in properly customized menus in IVR system and if not, the call is transferred to customer service agent, who has customer’s all basic details already and he can attend the issue directly.

Small companies can also use IVR to show off their business to appear larger than it is. For example, a caller need not know that sales and support, both are redirected to the same person.

In the IVR, we guarantee customer retention as customers are satisfied with the personalized service and also the interaction is more fulfilling for the agent. Contact us for the customized IVR services.

Inbound Sales Services

Inbound sales refer to situations in which the customer contacts the organization in order to enquire about and/or purchase a product or service. Inbound sales are becoming more profitable than traditional outbound sales.

Inbound Sales involves marketing focused on becoming found by desired customers. So Inbound sales representatives, product knowledge and sales strategy are important in an Inbound selling process. We have a team of experienced inbound sales executives, who can be well trained for your products and we follow a strong sales strategy, which can be customized for your products and services.

Our Inbound sales’ customer service starts right from getting all the basic details of the customer, his needs and a regular follow-up to make a sale and follow-up after sale to check if the customer is happy with the product.

Contact us for inbound sales service that can be completely customized for any product or service.

Order Taking Services

In any organisation across industries, taking orders is an important task at some level of the business process. Order taking is a process of recording orders accurately, securing the recorded data and delivering the same.

The buyers prefer to place orders by talking to a live person on phone rather to talk to an automated call. Outsource your order taking services to us and we support your business to run smoothly with our service. If you are selling a single product or catalogue of products, then you need dedicated order takers to serve the queries. Reduce infrastructure costs by outsourcing order taking services to us.

We have trained and experienced order takers who can handle your order taking service in a professional manner and you can obviously see how our order taking service improve the way your business taking orders and serves them.