Outbound Call Centre Services
The Outbound call centre may be defined as the centre that makes outbound calls either to the existing or potential customers on behalf of a company or a client. Our specialization in outbound provides the best creative, dynamic and cost effective outbound call centre solutions. Our extensive knowledge in outbound will fulfil all your outbound call centre needs up to your expectations and aids you to achieve the maximum results.
Our Outbound Call Centre Services includes:
Appointment Setting Services
Appointment setting is crucial for any business, either new or traditional to develop and expand the business. We understand that appointment setting is much more than calling a list of phone numbers daily. Appointment scheduling brings the business prospects very near to you.
Outsource your appointment setting services to us and concentrate on other business strategies. We at Infosearchbpo.com, with our experienced customer service representatives execute the whole appointment setting task including fixing, cancelling, re-scheduling appointments and meetings, just like a Virtual receptionist.
Contact Ensure BPO for flexible solutions of Appointment setting and scheduling at affordable rates.
Telemarketing or Telesales is the most popular, dynamic, effective communications and marketing techniques of these days.
Telemarketing services we offer involve interaction with the prospective customers for generating interest in products and services and also up-sell / promote and cross sell products to an existing customer base.
We handle both Business to Business and Business to Consumer Telemarketing services with at most professionalism. We have a team of experienced Tele Callers with whom we deliver the outstanding Telemarketing services.
Market Research & Surveys
Market Research and Survey is important for any business that wants to analyze the current status of the business with respect to product and services offered or when they want to know the consumers state of mind related to products or when the company wants to take organizational decisions or when the company wants to know the industry trends.
Our Market Research and Survey process and report include tracking data from customers via a questionnaire, completely designed report with clearly outlining the results, graphic presentation and statistical document
We at Ensure BPO work with you in the entire Market Research and Survey process, from initial design till the final results. Our goal is to use the best marketing research methods to get the information you need to make the best decisions for your company or organization.
Increase your organizations profit by collecting pending payments and debts through our collection services. We follow progressive and through collection process that will never attempt to spoil the relationship with the customer.
Our collection services include:
- Commercial collection
- Consumer collection
- Debt recovery
- Medical collection
We at Ensure BPO with a professional team of collection executives, deliver outstanding collection services.
No business is existent without proper follow-up. Follow-up is essential for any business to convert a potential visitor into a customer for your business or product. Progressive and through follow-ups will drastically make a change in the sale or exposure of your products.
We offer only highly focused and results oriented follow-up campaigns that will significantly boost your business. You will never miss any one prospect customer with our follow up services that can be done in any of the following two channels:
- Email follow-up
- Phone follow-up
We at Ensure BPO effectively handle your follow-up services along with our experienced and professional customer support representatives and make business more successful.
B2B & B2C Lead Generation Services
Lead Generation is simply generating potential customer interest for your products and services. Lead generation is one of the best ways to gain prospective customer.
The idea behind lead generation is to get in touch with the prospective customers and to create an interest in their minds relating to the company’s product by highlighting its advantages and benefits.
We believe in quality leads and deliver it with our specially trained professional call centre representatives who procure leads of prospective customers through various ways that makes the customer to share his/her details spontaneously. Our team will be provided with adequate product knowledge which helps them in generating leads and providing effective services to our clients.
Voice Broadcasting Services
Voice Broadcasting or Robocalling is a mass communications technique that sends pre-recorded phone messages to hundreds or thousands of call recipients at a time. A successful voice broadcast system can increase the sales leads & business revenue and reduce infrastructure cost and manpower.
The applications of Voice Broadcast can be in:
Business – Official announcements can be sent to prospects and customers. Specific Individuals – Alerts or notifications messages can be sent in an emergency situation like natural disaster to the members of a community or a general public.
Voice Broadcast can deliver calls to individuals or answer machines. This technology can be combined with IVR to route calls or receive inputs from recipients.
Telephonic Auditing Services
The exhaustive process of Auditing is simplified by Telephonic Audits. The flexibility of this service makes it popular among organizations and individuals. The time taken to visit someone is saved as the whole exercise of auditing can be done through telephone.
The auditing can be for any product or services offered. The government offers free scheme to select sect of people and a telephone audit can be conducted to check if the free schemes have reached people without any issues. The telephone audits can be recorded for reference and necessary action.
Similarly private corporate companies distribute flyers, sign boards, free offers to their dealers as part of brand promotion and motivating dealers. A telephonic audit can be conducted to check if POS materials have been given to them and dealer rewards have reached them etc.